Standards development

Quality management — Customer satisfaction — Guidelines for codes of conduct for organizations […]

Guidelines for auditing management systems […]

Quality management — Customer satisfaction — Guidelines for complaints handling in organizations […]

Quality management — Customer satisfaction — Guidelines for dispute resolution external to organizations […]

Quality management — Customer satisfaction — Guidelines for business-to-consumer electronic commerce transactions […]

Quality management — Quality of an organization — Guidance to achieve sustained success […]

Road traffic safety (RTS) management systems — Requirements with guidance for use […]

Asset management — Overview, principles and terminology […]

Asset management — Management systems — Requirements […]

Asset management — Management systems — Guidelines for the application of ISO 55001 […]