This standard specifies the minimum requirements for acceptable practices relating to
business conduct, physical facilities, vehicle fleet, personnel, customer guidance, contractual
agreements, documentation, and handling of complaints for short-term vehicle rental
This standard applies only to motor vehicles that are classified as rentals and include motor
cars, station wagons, vans, sports utility vehicles (SUVs), motorcycles, scooters and fourwheel-
drive vehicles.
This standard does not apply to rental operations offering car rentals for commercial use,
long-term lease or taxi hire services.