DUTIES AND RESPONSIBILITIES

1. Provide reception duties and clerical support for the day-to-day management of the organisation.
2. Provide courteous telephone services, directing calls as appropriate.
3. Record messages for personnel who are away from their desk.
4. Capture and record complaints and direct them to the proper person and to follow up to ensure that cases are closed in a timely manner.
5. To greet the public and staff, at the front desk.
6. To perform routine clerical tasks, such as filing, sorting and distributing mail, faxing information and typing.
7. Develop and disseminate the monthly organization newsletter.
8. Provide support for SLBS internal events as needed, with responsibilities to included co-ordination of the event location set up, including conferences, workshops, seminars, meetings and presentations related to the organization’s programme activities arranging for audio visual etc.
9. Support the releasing customs entries through ASYCUDA
10. Support organization barcode generation
11. To perform other related duties within the competence of the incumbent and which may be assigned by the Head of Department/Director from time to time.