The flow chart outlines the procedure for handling appeals against processes and services of SLBS, detailing responsibilities, actions, and record-keeping requirements.

• There will be no discriminatory actions against the appellant during the appeal process.
• Confidentiality of appeals is maintained throughout.
• All relevant information is gathered and verified for resolution.
• Communication with the appellant is handled by individuals not involved in the appeal.
• Appeals related to standards development follow internal guidelines.
• Appeals must be raised within six months of the appellant becoming aware of the decision.